InfluxTV
Refund & Cancellation
Effective Date: 15 April 2026 | Version 1.0
Operated by: Parth Nangia, representing InfluxTV
Applies to: All Platform Users — Viewers and Creators
Important
This Refund and Cancellation Policy establishes the conditions under which refunds may or may not be issued for transactions on the InfluxTV platform. It should be read in conjunction with the Terms and Conditions and the Privacy Policy.
By using the Platform and making any purchase, you agree to be bound by this Policy.
01. Preamble: The Flint Economy
InfluxTV operates a closed-loop virtual currency system using platform-native tokens called Flints. This Policy establishes two distinct legal regimes:
Stage 1 — Flint Purchase
Real-world currency → Flints via Flint Shop. Limited, enumerated refund rights exist under Indian consumer protection law.
Stage 2 — Flint Spend
Flints used on platform interactions. Transactions are final and non-refundable without exception.
THE FIREWALL: Once Flints are spent on any platform interaction, no right of refund exists — whether or not the user achieved the desired outcome.
Flints constitute a closed system prepaid instrument under the RBI framework and do not require RBI authorisation, as they are usable only within the InfluxTV ecosystem, are non-transferable between users, and are not redeemable for cash by design.
02Definitions
"Flint Purchase"
Transaction where a Viewer pays INR through the Flint Shop to receive Flints credited to their Flint Wallet.
"Flint Spend"
Use of Flints on any Platform Interaction including live bidding, poll voting, POV event participation, or any other Flint-denominated feature.
"Flint Wallet"
In-platform ledger recording a Viewer's Flint balance, purchase history, and spend history.
"Creator Wallet"
In-platform ledger recording a Creator's earnings from viewer interactions.
"Platform Interaction"
Any action taken by a Viewer that consumes Flints.
"Platform-Side Technical Failure"
A failure originating within InfluxTV's infrastructure that directly causes an incorrect deduction or non-credit of Flints, verified by internal transaction logs.
"Duplicate Charge"
A Viewer's payment instrument charged more than once for the same Flint Purchase due to a technical error.
"Two-Step Confirmation"
The mandatory two-action process for placing a bid: entering amount, then reviewing and actively confirming before Flint deduction occurs.
03. The Two-Stage Firewall
3.1 Stage 1 — Flint Purchase (Limited Refund Rights)
A Viewer is exchanging real-world currency for Flints. This constitutes a purchase of a digital good and is subject to Indian consumer protection law. Refunds are available only in the specific circumstances set out in Clause 4. No refund is available for dissatisfaction, change of mind, or the Viewer's decision not to use the Platform.
3.2 Stage 2 — Flint Spend (No Refund Rights)
Once Flints are deducted, they are conclusively and irrevocably spent. No refund is available, including but not limited to:
- —Viewer did not win a Bid Event
- —Poll did not produce Viewer's preferred outcome
- —POV event ended without Viewer's chosen outcome
- —Viewer felt the interaction was unsatisfactory
- —Viewer claims they did not intend to spend the Flints
- —Creator subsequently leaves the Platform
- —Viewer's Account is banned after the spend
04Refund Circumstances (Stage 1 Only)
All refund claims are subject to verification against internal transaction logs and payment gateway records.
4.1 Technical Failure — Flints Not Credited
Where payment is successful but Flints are not credited within 30 minutes, the Viewer is entitled to: priority credit within 24 hours upon verification, or full refund if credit cannot be effected within 24 hours. Complaint must be raised within 7 days at support@influxtv.in.
4.2 Duplicate Charge
Where a payment instrument is charged more than once for a single transaction due to technical error, duplicate charges will be refunded in full within 7 working days of verified complaint. The original transaction stands.
4.3 Unauthorized Transaction
Where a Flint Purchase was made without authorization, complaint must be filed within 48 hours at support@influxtv.in and simultaneously reported to the bank. Spent Flints from the disputed purchase are not refundable under any circumstance — only unspent Flints at the exact moment of complaint.
4.4 Platform-Side Technical Failure During Spend
Where Flints are deducted but the Platform Interaction was not registered or delivered due to a verified InfluxTV fault, deducted Flints will be restored to the Flint Wallet within 24 hours. This is a Flint restoration only — not a cash refund. Does NOT include stream latency, creator-side issues, or local connectivity.
4.5 Creator-Cancelled Events
Where a Creator cancels before any Viewer commits Flints: no deduction, no scenario. Where cancelled after bidding opens, InfluxTV may at its sole discretion restore Flints. Not guaranteed. No cash refund under any circumstance.
4.6 Platform Discontinuation
In the event InfluxTV permanently discontinues, unspent Flints will be refunded at purchase rate on FIFO basis. Minimum 30 days notice will be provided. Refund claims must be submitted within 60 days of notice.
4.7 Account Termination Without Cause
Where InfluxTV terminates a Viewer's Account for reasons other than Terms violation, unspent Flints will be refunded at the Flint purchase rate on a FIFO basis.
4.8 Account Termination for Cause
Where a Viewer's Account is terminated due to fraud, Flint economy manipulation, harassment, or Terms breach, all remaining Flints are forfeited. No refund of any kind.
05. Explicit Non-Refundable Scenarios
For the avoidance of doubt, the following are explicitly not eligible for refund:
- Flints spent on a Bid Event where the Viewer did not win, regardless of amount spent
- Flints spent on poll votes, irrespective of the poll outcome
- Flints spent on POV events or any other interactive feature
- Flints spent in any interaction that was completed as designed, even if dissatisfied
- Bids confirmed through the two-step confirmation process
- Flints spent between raising a complaint and its resolution
- Change of mind after Flint purchase
- Viewer's decision to stop using the Platform after purchasing Flints
- Dissatisfaction with a Creator's content, behaviour, or stream quality
- Flints lost due to sharing Account credentials with a third party
06Parent-Authorized Payments
Where a Flint Purchase is made using a Parent-Authorized Payment Instrument, the parent or legal guardian is the contracting party. The use of a Parent-Authorized Payment Instrument does NOT create any enhanced refund rights. By authorizing use, the parent accepts full responsibility for all Flint spends.
07Flint Balance Rules
- — Non-Expiry: Flints do not expire and no inactivity fees apply.
- — Non-Transferable: Flints cannot be transferred, gifted, or sold between accounts.
- — Non-Redeemable: Flints cannot be converted back to INR except as provided in Clauses 4.6 and 4.7.
08. Cancellation
Flint Purchase Cancellation
Flint purchases cannot be cancelled once payment has been processed and Flints credited. There is no cooling-off period for digital goods that have been delivered. Flint purchases are one-time transactions, not subscriptions.
Account Cancellation
Viewers may delete their Account at any time. Upon deletion: all unspent Flints are forfeited, all XP and levels are permanently removed, transaction records are retained for 36 months. Account deletion is irreversible once confirmed.
09Creator Payout Disputes
Payout Discrepancies: Creators must submit a written dispute to support@influxtv.in within 14 days of payout, including the reference number, expected amount, and discrepancy. InfluxTV will respond within 14 working days.
TDS Disputes: Creators may request a TDS computation breakdown. TDS is computed under Section 194O of the Income Tax Act, 1961. InfluxTV cannot modify statutory TDS rates.
Creator Termination for Cause: All pending Creator Wallet earnings are forfeited. Termination without cause: pending earnings paid out per standard payout process, subject to TDS.
10. Refund Claim Process
How to Raise a Claim
Submit in writing to support@influxtv.in or through the in-platform support portal. Include:
- —Registered email address and Account ID
- —Transaction reference number
- —Nature of the claim, referencing the applicable clause
- —Supporting documentation (screenshots, error messages, bank statements)
Acknowledgment
Within 24 hours of receipt
Investigation & Response
Within 7 working days
Refund Processing
7–10 working days to original payment instrument
Refunds will be processed to the original payment instrument only. Cannot be issued to a different account or as Flint credits (except Clause 4.4 — Platform-Side Technical Failure).
11. Dispute Resolution
Step 1: Escalate to the Grievance Officer at support@influxtv.in in writing. Decision within 30 days.
Step 2: If unsatisfied, refer to the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
This Policy does not limit statutory rights under Indian consumer protection law.
12. Governing Law
This Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Faridabad, Haryana, India.
InfluxTV may amend this Policy at any time with notice.